shipping & returns
Portugal:
for orders under 100 €
4,80 € insured ctt shipping up to 500g
7,80 € insured ctt shipping up to 2kg
10,58 € insured ctt shipping up to 10kg
for orders over 100 €
0 € shipping
Rest of Europe:
for orders under 120€
9,05 € insured ctt shipping up to 500g
12,50 € insured ctt shipping up to 1kg
14,88 € insured UPS shipping up to 5kg
19,19 € insured UPS shipping up to 10kg)
for orders over 120 €
0 € shipping
Spain:
for orders under 100 €
8,40 € insured ctt shipping up to 500g
11,23 € insured ctt shipping up to 10kg
for orders over 100 €
0 € shipping
Rest of the World:
please contact us for prices to countries outside of Europe
Returns: You can return your order within 14 days. The customer bears the shipping costs
Payment methods and shipping costs
1. Delivery
1.1. Your order will be shipped via CTT, UPS, DHL or DPD. Usually we use CTT or UPS.
1.2. We ship to the following countries: UK, Swiss, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary and Cyprus.
2. Shipping costs
2.1. Please take the shipping costs from the table above.
2.2. If you require express delivery, please contact us using the contact form.
2.3. In the case of cross-border deliveries, further taxes (e.g. in the case of an intra-Community acquisition) and/or duties, for example in the form of customs duties, may be incurred. These are to be borne by the customer.
3. Payment
3.1. You can choose from the following payment options for deliveries, unless otherwise stated in the respective item description:
- Credit Card
- Paypal
- Paypal Express
- Applepay
- Venmo
Right of withdrawal
Consumers have a right of withdrawal from contracts for the delivery of goods in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. letter or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us).
To: Lisanne Moehring, E-Mail: wuffwurld@gmail.com
I/we(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate