Frequently asked questions
which size is right for my dog?
Our size guide is shown on the page of every product. Every brand has their own sizing, so it is important to check the size guide thats linked in the product itself.
Check the size guide that is linked in the website footer, for a guide on how to measure your dog or cat.
If you wish to see how the different sizes look on different dogs, you can check out our instagram “wuffwurld” to see the products of this brand on various dogs. Also other brands may have references on their social media.
can i wash my wuffwurld product?
Yes, every WuffWurld product is washable at 30°C in a machine. Best is to put it into a washing bag.
Do you ship to my country?
Our standard shipping destination is Europe. Though if you wish to have your order be sent elsewhere, please contact us through our contact form or via email so we can see what’s possible.
Can i order a customized item for my dog?
You can always reach out through our contact form or email adress if you have a custom request. Usually we offer custom sizes in all leashes, collars and harnesses of our inhouse brand WuffWurld. You can choose all the measurements and colors. Usually we do not charge extra for customized items. Don’t hesitate to reach out, also with unconventional ideas!
can i return my product?
Within 14 days you can return your product without naming any reasons. The delivery costs have to be payed by the customer.
You get your money back within 5 business days after the product arrived at our studio.
Custom made products can not be returned.
where can i see more about the foster dogs and other dogs that are searching for a home?
On our instagram “wuffwurld” you can see daily updates of our foster dogs. If you are honestly interested in adopting a dog from the shelter we volunteer at, please reach out to us directly.
